Refund Policy

There are three ways to pay for OldCat subscriptions and Snack Packs: the App Store, Alipay and card. For purchases made through the Apple App Store, Apple handles both payment and refunds (sections 1–3). For payments made on Mac with Alipay or a card, we handle refunds (section 4).

1. How to request a refund

Go to reportaproblem.apple.com, sign in with the Apple account you used for the purchase, find the OldCat purchase, choose “Request a refund” and tell Apple why. Apple decides on refunds under its own policies; we cannot issue refunds directly.

2. After a refund

When Apple issues a refund, the related plan and its remaining kibble, or the remaining kibble of the related Snack Pack, are removed. We won't ask you to pay for anything you've already used.

3. Turning off renewal

If you don't want to renew, cancel at least 24 hours before the end of the current period: on iPhone / iPad, Settings → your name → Subscriptions → OldCat → Cancel Subscription. You keep access until the end of the period. See the Subscription Terms.

4. Payments made on Mac with Alipay or a card

Within 7 days of payment, if less than 5% of the kibble from that order has been used (for a subscription, the first month's kibble; for a Snack Pack, the whole pack; cloud recognition and AI features both count), you can request a full refund to the original payment method. After a refund, the related plan and its remaining kibble are removed. If an Ultra plan was paid for partly with unused Pro, a refund returns the amount you actually paid and the Pro comes back until its original end date. Outside these limits we generally don't give refunds; for special circumstances, please email us.

To request a refund, email [email protected] with your order number and account email. See section 9 of the Subscription Terms for details.

For card payments, the refund goes back to your card through Creem, and you can cancel a card subscription's renewal anytime on Creem's subscription page.

5. Need help?

If you were charged unexpectedly or your kibble didn't arrive, email [email protected] with the purchase time and your OldCat account email, and we'll look into it. This policy does not affect your statutory rights under the laws of your country.